If you have entered a payment into MatrixMaxx and later realized the line item allocation is incorrect, you will need to follow the following steps to correct the allocation.
Step 1:
On the application view page, Identify the payment(s) that allocated incorrectly
Example:
04/01/2011 (412011) Check 31023 $925.00
Step 2:
Is there a CANCEL link next to the check? If the CANCEL link isn’t there, that means that the batch is closed, so you’ll need to go search for the batch and reopen it in the finance tab
- Go in a second window/tab to Finance Tab – Batches Sub-Tab – Search for Batches
[You might want to set this as a MatrixMaxx bookmark, in the upper left, if you’re going to go to this page several times] - Search for the Batch.
- Click to REOPEN IT
- Refresh the application view page and there should now be a CANCEL link next to the
Step 3:
Click the CANCEL link next to the check to cancel it
Step 4:
Click to Apply Payment
- Change the payment amount to be the correct amount
e.g., $925 in the example - Tab out of that field to make the payment allocation code make its ‘guess’
- Correct the allocation to be what you want it to be
- Save Payment
Step 5:
link back to the batches and close them, if you have reopened them.