Installments in MatrixMaxx provide a way for you to break payments up over the year, but they can also cause confusion if the payment amounts do not match the installment amounts that were originally set-up. Processing this scenario in the wrong order can cause issue in the invoice, so it is best to follow the steps below.
We try not to make assumptions about how money should be handled. We specifically don’t try to ‘guess’ on overpayments on installments, because we’d always do it wrong and then associations would be ‘stuck’ with our guess.
This is the correct process to handle an overpayment on an installment:
- Realize that the check you have is more than what they owe on the current installment
- Edit the current installment to match what they sent
- Apply payment