MatrixMaxx Support Center

How Can We Help?

MatrixMaxx Q&A Summary – February 19, 2025

10-Minute Training: Useful Shortcuts in MatrixMaxx (00:00:02)

  • Overview of small but helpful features in MatrixMaxx.
  • Recently Viewed: Access recently viewed records quickly (excludes search results and reports).
  • Customizable Dashboard: Add, remove, and rearrange widgets for quick access to tools.
  • Bookmarks: Save frequently accessed records using the bookmark icon.
  • Help & Support Center: Find FAQs, training guides, and Q&A session recordings with timestamps.
  • Admin Settings: Site admins can customize implementation settings.
  • Notifications: Customize which system alerts you receive.

Adding New Activity Categories and Types (00:07:19)

  • Admins can add and edit custom activity categories and types.
  • Some system-generated types (e.g., “Meeting Registration”) cannot be modified.

Viewing Former Employers for Individuals (00:11:23)

  • Former employers are not directly linked in an individual’s record.
  • Can check activity history to see employment changes.
  • If missing, an admin can manually create an activity for past affiliations.

Querying Active Members and Their Subsidiaries (00:13:46)

  • Use Advanced Organization Search for all active members and their subsidiaries.
  • Ensure “Include inheriting organizations” is unchecked to include subsidiaries/divisions.
  • Can export search results for reporting.

Handling Committee Terms and Membership Updates (00:17:20)

  • End dates auto-populate if a term length is selected.
  • For leadership transitions, do not edit an existing record; instead:
    • Add an end date for the outgoing role.
    • Create a new entry for the new position with a new start date.
  • Public committee rosters should be linked without the year in the URL for automatic updates.

Adding a New Committee Role (00:23:17)

  • New committee roles (e.g., “Emeritus”) must be added by MatrixMaxx support.
  • Specify where the new role should appear in the hierarchy.

Organizing Inactive Committees (00:26:19)

  • Non-active committees are already grouped separately but still visible.
  • Request submitted to collapse inactive committees by default to reduce clutter.

Displaying Emails in Public & Private Committee Rosters (00:29:17)

  • Email addresses only show in the “Committee Members Only” roster.
  • Public and members-only rosters require a custom solution via MatrixMaxx or API integration.

Availability of WordPress & Sitefinity Q&A Sessions (00:33:41)

  • WordPress and Sitefinity Q&A sessions are quarterly, unlike MatrixMaxx’s monthly sessions.
  • Recordings may be available upon request; need to confirm hosting location.
  • Users can request to be added to the invite list for these sessions.

Bulk Email Templates in Admin Settings (00:36:46)

  • The Custom Email Templates option appears only if the bulk email upgrade is enabled.
  • Used for mass emails related to membership and meeting registrations.